Delivery Information

 

Free Standard Carpet + Vinyl Delivery Anywhere in UK Mainland* on Orders £199+

Add your items to the basket and proceed to checkout to work out the cost of delivery.

 

Surcharges on Orders Under 85kg

Zone 1: No Additional Charge

All UK postcodes excluding zones 2, 3, 4, 5

Zone 2: £15 Surcharge 

DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24

Zone 3: £30 Surcharge

AB, DD, TR, IV1-3, IV5, IV7-20, IV29-36, KA1-26, KA28-30, KY9, KY10, KY16, PH1-26, PH30-32

Zone 4: £40 Surcharge

IV4, IV6, IV21-25, IV52-54, IV63, PH33-40, PH49

Zone 5: £50 Surcharge

IV26-28, IV40-49, IV51, IV55, IV56, KW1-14, PA28, PA29, PA30, PH41

 

Laminate + SPC Delivery Charges Are as Follows:

Zone 1: £49.99 (FREE on orders £1000+)

All UK postcodes excluding zones 2, 3, 4, 5

Zone 2: £49.99 (£29.99 on orders £1000+)

DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24

 

We CANNOT Deliver to the Following Postcodes:

BT, JE, IM, KA27, GY101, GY11, GY12, GY24, GY35, GY46, GY57, GY68, GY79, GY80, GY93, HS, KW15-17, PA23, PA41-49, PA60-78, PH42-44, PO30-41, TR21-25, ZE1-3

Unfortunately, due to the complexity of delivering flooring, we cannot service all areas. If your order has items weighing more than 85kg individually and your postcode is in a location we cannot deliver to, the website will not allow you to complete your purchase. However, if there is an alternative postcode you can receive delivery from, please get in touch.

 

Important Delivery Information

• After placing your order, you will receive a confirmation email containing your order number, which you should use as a reference in any correspondence.

• Please ensure when placing your order that you provide a mobile number and email address. Failure to provide correct information will prevent us from providing information regarding your order.

• Delivery times for orders are between 8am - 8pm. In rare instances, the courier may offer you a timeslot between 6am - 8am, or 8pm - 10pm. If you choose not to accept, the courier will arrange an alternative timeslot in the following days. 

• Our driver will call ahead of delivery to ensure someone is at the property to receive the goods. If the call is not accepted, delivery will not be attempted, and a £50 re-delivery charge will be applicable (£25 on orders under £150).

• We provide a kerbside delivery service unless stated otherwise. It is important that someone is at the property at the time of delivery in order to accept the goods. Any access issues that may prevent delivery must be reported immediately.

• Depending on the size of the order, the driver may also need some assistance (typically for large cuts over 70kg).

• Larger loads may have a surplus charge added. We’ll let you know if this applies to your order when contacting you regarding your delivery.

• If you need to change your delivery date after it has been confirmed, please let us know as soon as possible. Any requested delivery changes within 72 hours of the assigned delivery date may incur a small charge.

 

Additional Order Verification

In rare instances, if:

A.) Our system flags an order as potentially fraudulent

B.) The shipping address is different to the billing address

We will email you to ask for proof of address and identification. The delivery times stated above will apply from the time we have received the requested information.

 

Online Carpet and Vinyl Flooring with Carpet Warehouse 

At Carpet Warehouse, we offer not just the best quality carpet and vinyl flooring products on the market, but also an efficient and effective delivery service to get your order to you as fast as possible. 

Our aim is to ensure your order reaches you in perfect condition. If you feel that your product isn’t perfect upon arrival, or if you’re unhappy with any part of the delivery, please let us know right away.