FAQs
Welcome to our FAQs section, answering all of the most popular and commonly asked questions about carpet and vinyl flooring.
For more information on who we are, what we do, and our partner brands, visit our about page.
Orders
How Do I Pay for My Order?
Accepted payment methods include Visa, Mastercard, American Express, Apple Pay, and Google Pay. We also offer 0% finance options through our partners at Klarna.
Visit our Ways to Pay page for more information on accepted payment methods and finance options.
Is My Payment Secure?
We use Shopify Payments (Shop Pay) as our payment provider, meaning all payments made through our site are 100% secure.
When Will My Payment to Carpet Warehouse Show?
We’ll start processing your order as soon as it’s been confirmed, and your payment provider has accepted it. Please be aware that transactions can sometimes take a few days to show up in your account.
Can I Order Over the Phone?
Yes, we can facilitate telephone orders if you’d prefer this to ordering online. Contact our team on 0330 175 5667 to get started. We’re available 9am-5pm, Monday-Friday.
I Haven’t Received a Receipt. What Should I Do?
You should automatically receive your confirmation and receipt email after placing your order. If this doesn’t show up in your inbox, please check the email address associated with the order, and also check your spam folder.
If this doesn’t help, get in touch with our team and we’ll send over a duplicate right away.
I’m in the Trade - Do You Offer any Discounts or Deals?
If you’re a customer ordering carpet or vinyl flooring for trade purposes, you may be eligible to receive additional benefits. Visit our trade services page and fill out the contact form for more information.
I'm in the Trade - Do You Offer Credit Terms?
Yes, trade customers can spread their payments over 3 or 12 month periods. Simply head to checkout & choose iwocaPay as your payment method.
See how you can be approved for by clicking here
For more information about iwocaPay head over to our trade credit page
Can I Sample Products Before Ordering?
Of course! We know it’s sometimes important to get a feel for different carpet ranges in person before going ahead with a purchase, so we offer a FREE sample service delivered straight to your door. Simply head to our samples page and select up to four different product variations to get started.
Do You Fit Carpet and Flooring?
Carpet Warehouse is currently a supply–only business and we operate entirely online, allowing us to pass savings directly onto customers. We don't have our own fitting team however, we have an exclusive partnership with MyBuilder the site designed to help you find a fitter in your area at prices often lower than retailers own fitters. To find out more about how you can save on your fitting check out our dedicated carpet & flooring fitting page.
What Equipment Do I Need to Fit Carpet?
To ensure the best results there is a few accessories we recommend to all DIY customers. Firstly, a knee kicker is essential, this will help you stretch the carpet into place and avoid bumps. You'll also need a reliable knife to help you cut your carpet to size, luckily we've got a carpet fitting kit which includes all the tools you'll need for the job! Remember, if you've chosen an action backed carpet you'll need to grab some carpet grippers to ensure your new carpet is secured to the floor.
Delivery
How Long Will My Order Take to be Delivered?
Please visit our delivery information page for more information on times and schedules.
Can I Choose/Change My Delivery Date?
Once you’ve placed your order with Carpet Warehouse, we’ll send through an email confirmation with your delivery date and slot. If you’re unavailable on this date, or would like to change to a delivery time that’s more convenient, please get in touch with our team as soon as possible and we will try to accommodate as best we can.
Can I Change My Delivery Address?
If you need to change your desired delivery address, or anything information regarding your order, please let us know as soon as possible.
Do You Deliver Outside of the UK?
Unfortunately, due to the complexities involved with delivering long rolls of carpet and vinyl flooring, we are unable to deliver to and service all areas. However, if there is an alternative postcode that you can receive delivery from, get in touch with our team and we will try to accommodate you as best as possible.
Please visit our delivery page for a full breakdown of eligible postcodes, postcodes we are unable to deliver to, and postcodes that we can deliver to via a third-party kerbside courier service.
Do You Charge a Delivery Fee?
Standard delivery on orders under £499 is £19.99 (inc VAT).
Please refer to our delivery page for more specific information on additional charges and factors involved with our delivery services.
Can I Collect My Order in Person?
We are an online retailer first and foremost, but we can arrange collection from our warehouse if this is something that you would prefer. Please get in touch with our team if this is something that you’d be interested in.
Can You Deliver to My Address if No One is at Home?
We will only deliver with no one at home if you have advised us that we can in advance. Please be advised that we won’t be responsible if anything happens to your order once we’ve delivered it to your address, and if no one is there to sign for it.
If you’d rather reschedule your delivery for a time that’s more convenient to you, please let us know as soon as possible so that we can try and accommodate this.
Returns
Who Can I Contact if I Have any Problems with My Order?
We pride ourselves on putting quality service and customer satisfaction at the forefront of everything we do. If you have a problem with your order, or you aren’t 100% happy with the service that you’ve received, please get in touch with us right away so that we can resolve any issues as quickly as possible.
Can I Return My Order?
If you’re not 100% satisfied with your carpet or vinyl flooring order, you can return it to us. Please visit our dedicated returns page for more information.
How Long Does a Refund Take?
It typically takes around 3 - 5 working days for refunds to appear after we have received the items and processed the return.
How Do I Know You’ve Received My Returned Item?
We will automatically refund your order once it has been processed and returned to our warehouse.
If you don’t want to wait for your refund to arrive, you can contact our team to check if we’ve received returned items. We may email to let you know that we have received your returned items, but we cannot guarantee this.
Frequently Asked Questions About Carpet
What is the Best Carpet for Stairs?
We recommend a more hard-wearing and durable carpet for stairs in the home, since they're typically the area that faces the most pressure and traffic on a daily basis. Polypropylene material carpets are a great option, as they are much more affordable and long-lasting than other comparable carpet fibres.
Visit our curated stair carpet collection page to browse our available products that are suitable for use on stairs or in hallways.
What is the Best Carpet for Bedrooms?
Luxury, soft pile carpets are often the first choice carpet for bedrooms, offering the best possible comfort and warmth for the more relaxing areas of the home. For this reason, Saxony carpets are often the most popular among those wanting to upgrade their main bedroom.
What is the Best Carpet for Spare Bedrooms?
Thicker, soft pile Saxony or twist carpets are what we typically recommend as the best for spare bedrooms, as they offer the best warmth and comfort for creating a cosy guest bedroom. If you aren't using the room much, you may opt for a lower-maintenance loop or twist pile carpet.
Which Carpet Should I Buy?
The question of ‘which carpet should I buy?’ is a difficult one, as it depends on the room type that you’re looking to upgrade, the budget that you have available, and the desired look and effect that you want the carpet to have once installed.
To get started, we recommend checking out our many different curated collection pages, for all carpet types, rooms, and price ranges. From there, you can filter different styles, colours, and patterns, and even order free sample products of the ranges that you think might be the best fit.
Which Carpet Material is Best?
We recommend polypropylene as the best carpet material for those looking to upgrade and modernise the rooms in their home. As well as being more hard-wearing and durable than other traditional carpet materials, the fibres are also more water and stain-resistant, and can be cleaned with a bleach solution.
How Do I Measure For Carpet?
To measure accurately for a new carpet in your home, simply measure your room's length and width, taking into account trims and door frames. For irregular room shapes that aren't square or rectangular, you'll need to accommodate for this, too. You should always allow an additional excess for waste.
Remember, our carpet product pages will automatically do some of the calculations for you, such as how much it will cost for each room, based on the carpet type that you’re interested in. If you need further help with measuring your home for your new carpet order, get in touch with our team.
How Do I Prevent My Carpet from Wrinkling?
In order to properly prevent your carpet from buckling and wrinkling over time, proper installation is extremely important. You also want to make sure that you're choosing the right underlay pairing depending on the room type, and avoiding water damage through mess and spillages as much as possible.
Which Carpet Type is Best for High Traffic?
We recommend a durable, hard-wearing loop or dense twist/Saxony carpet as the best for high traffic areas of the home. More resilient materials, such as polypropylene, are also longer-lasting, and choosing the right underlay where required is also an extremely important factor.
All of our carpet product ranges at Carpet Warehouse feature a modern polypropylene composition and design, not only making them much easier to clean and maintain, but also improving their durability and resistance against fading over time.
Which Carpet is Best for a Rental Property?
For landlords looking to fit a rental property with a carpet that will be resilient in the long run, loop pile carpets may be the best choice. These are often stain-resistant in the event of spillages, and retain their shape against high amounts of footfall and even moving furniture for rotating tenants.
Loop pile carpets are often much simpler to clean than other pile types, and often help to blend in discolouration over time due to their multi-toned fibres.
Why Does My Carpet Display Footprints?
Deeper pile and luxurious carpets - such as Saxony, for instance - will often react to your movements and pressure, leaving an imprint as the fibres bend during use. This is why dual-tone carpets sometimes shift in colour and depth as light reflects off the plush, moving fibres.
When Should I Replace My Carpet?
Carpets typically can last up to 15 years from when first installed, but are more likely to wear down faster in busy areas of the home, such as on stairs, in hallways, and in family living areas. These rooms are usually the ones you should look to upgrade first.
Why is Carpet Cleaning Important?
Aside from keeping hygienic and maintaining the desired effect, carpet cleaning is extremely important for health reasons. Regular or professional cleaning helps to remove dust mites and bacteria (as well as general allergens) from fibres, which can help with breathing and overall air quality between rooms in the home.
Our carpet product ranges are comprised of modern polypropylene fibres, a ‘family-friendly’ material that is more water-resistant than other carpet fibres, and can be cleaned with a bleach solution.
Why is There a Line in My New Carpet?
Some carpets can display a line throughout - typically close to the wall - called a ‘pole mark’. This is quite common in brand new carpets and appears temporarily as a result of how the carpet is rolled tightly during delivery. You can vacuum this area of the carpet to help the pile return to its normal shape, but it should go back to normal on its own over time.
If you’re still having issues with your carpet after installation, or the line isn’t showing any signs of disappearing, please get in touch with our team so that we can assist further.
How Much Does it Cost to Carpet My Room?
The costs involved with carpeting the chosen room in your home depend on both its size and the type of carpet that you’re looking to purchase. Luckily, our website’s automatic calculator feature will do all of the hard work for you. To get an instant valuation, simply select any product from our vast ranges, and enter the dimensions of your chosen room.
Which Underlay Is the Best for Carpet?
Selecting the right underlay pairing for your carpet is extremely important, but again it depends on the style that you’re going for, and the room type that your carpet is going to be installed in. As a general rule of thumb, you’ll want to ensure that you choose a thicker underlay for rooms that are going to be subject to higher traffic - such as landings and hallways, a great choice is our 11mm Super High Density Underlay.
What is the Best Carpet for Pets?
We recommend polypropylene material carpets as the most pet-friendly available currently, as they're stain-resistant and easy to clean. If you're worried about your pet scratching and potentially damaging the fibres, you may wish to opt for a shorter loop pile carpet, that will be more resilient against tough wear.
Frequently Asked Questions About Vinyl Flooring
How Much Vinyl Flooring Do I Need?
That depends on the room, or rooms, that you’re looking to fit with new flooring. To figure out exactly how much vinyl flooring you’ll need, multiply the length of your chosen room by the width, and make sure to account for things like trimming and door frames. If your room isn’t a standard rectangle or square shape, you’ll need to accommodate for these differences, too.
Which Vinyl Flooring is Waterproof?
All of our vinyl flooring ranges at Carpet Warehouse are 100% waterproof, making them suitable for a variety of different room types, including bathrooms.
What is Vinyl Flooring?
Vinyl flooring is an extremely durable and hard-wearing floor type, available in a wide variety of styles and thicknesses depending on your ideal home look. Easy to clean and often suitable for pets, it's a popular choice for homeowners wanting to upgrade their rooms affordably for the long term.
How is Vinyl Flooring Installed?
Vinyl flooring is laid in one seamless piece usually, unless your room is very large. This is also important if you’re installing vinyl in a bathroom, and don’t want any water to leak through cracks into the floor.
Can I Pair Underlay with My Vinyl Flooring?
We do not recommend using underlay with our vinyl flooring products. Our rolls are designed with a built-in base layer, and do not require added underlay. For additional comfort, opt for a thicker, cushioned vinyl flooring range.
Which Vinyl Flooring is Best for Dogs?
All of the vinyl flooring ranges that we offer are pet-friendly, so they will be hard-wearing and durable against everyday wear and play with your dog. If you’re worried about your pets doing damage to your vinyl flooring over time you may choose to opt for a more substantial roll with a thicker wear layer.
Which Vinyl Flooring is Best for Bathrooms?
Any of the vinyl flooring options that we offer at Carpet Warehouse are 100% waterproof and thus suitable for bathrooms. One important point to consider, however, is that you install a single sheet of vinyl without any cracks or gaps, to ensure water can’t seep through over time.
Will Vinyl Flooring Stain?
Our vinyl flooring ranges feature stain-resistant materials and are easy to clean and maintain, making them a popular choice among families and in busy homes with plenty of footfall. Ranges with a higher wear layer (and added PU lacquer) have added durability, making them a better choice for more intensive use.
Will Vinyl Flooring Scratch?
Our vinyl flooring ranges are scratch-resistant, hardwearing and durable. Depending on the usage and amount of traffic the room you’re looking to install your flooring in is receiving, you may decide to go for a flooring roll type with an added thickness and wear layer, as this will further help to prevent scuffs and scratches in the long run.
Can Vinyl Flooring be Laid Over Carpet?
We would recommend against installing vinyl flooring over an existing carpet, as it will create an uneven surface and reduce its effectiveness over time. Instead, remove any existing flooring and adhesive before starting afresh with your new vinyl flooring roll.
Should I Remove Old Vinyl Flooring Before Installing New Flooring?
In some instances, if your existing vinyl flooring is even-surfaced and in good condition, you may be able to install new flooring types over the top. However, we recommend fully removing any existing vinyl flooring and clearing adhesive residues before starting again with an upgraded roll.
Is Vinyl Flooring Better than Linoleum?
Vinyl flooring is similar to linoleum, but has a manmade material base, making it much more resilient and low-maintenance. Between these benefits and the fact that it's much more widely available in different styles as a result, it's a popular choice in busy homes.