Returns Information
If a customer wishes to return a product within their 7-day statutory rights period, a full refund (minus a 3rd party collection charge and cutting fee, if applicable) will be issued if the following conditions are met:
1. Goods must be unopened in their original packaging.
2. Goods must not have been used, tampered with or fitted in any way
3. Goods must be returned in full, including all parts and any free products or documentation.
In accordance with Distance Selling Regulations, we require an email confirmation that you wish to return your item(s).
Cancellations
Please be aware that our system processes orders immediately after placement, including cutting products to your specified measurements. It is essential to check your measurements thoroughly before placing your order.
Our carpet, vinyl, and other flooring products are cut to your bespoke size. As personalised products, cancellations and returns are subject to cutting and delivery fees, depending on the order status.
Cancellation Before Delivery Confirmation
If you cancel your entire order before confirming a delivery slot or before the order is out for delivery, a 50% cutting fee will apply to any products cut bespoke to your specifications, along with a £20 delivery charge. However, no cancellation fees will be applied to accessories.
For partial cancellations, a 50% cutting fee will apply to the bespoke-cut products you wish to cancel, but you will not be charged for any rolls or accessories you choose to keep. There will also be no additional delivery fees for part cancellations.
Cancellation After Delivery Confirmation or on Delivery Day
If you cancel your order after accepting a delivery slot or on the day of delivery, you will be charged a 50% cutting fee for bespoke items, along with a failed delivery fee. This delivery fee will be calculated based on your order size and location.
Cutting Fees
When placing an order for bespoke-sized products, your order is tailored specifically to your dimensions. Once an item has been cut to size (cutting begins as soon as payment is received), a minimum cutting fee of 50% of the total value will apply to cancellations. This is in addition to any applicable delivery charges.
For boxed or retail-packaged items, such as adhesives, cutting fees do not apply. However, for SPC products, a restocking fee of £50 will be charged in addition to any applicable collection fees.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material including terms & conditions text or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by Carpet Warehouse or our licensors.
You acknowledge and agree that the material and content contained within the website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Law
The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. Any advice implied or given contained within the website is given in good faith, it must not however be used as a definitive guide to an installation method, you must ensure you seek confirmation that any items ordered are suitable. The website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses
Suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions.
Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the conditions and shall not affect the validity and enforceability of any of the remaining provisions of the conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire Agreement
These conditions govern our relationship with you. Any changes to these conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what CarpetWarehouse.co.uk and you are expected to do. You confirm that, in agreeing to accept the terms & conditions, you have not relied on any representation save in so far as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.
Law
The conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.