Sample Not Arrived? We’re Sorry

We’re really sorry to hear that your samples haven’t arrived yet. We know how important it is to see and feel your flooring samples before making a decision, and we understand how frustrating delays can be.

Occasionally, deliveries can take a little longer than expected due to postal delays or issues beyond our control. Rest assured, our team is here to help and will do everything we can to put this right as quickly as possible.

Please complete the form below with your order details, and a member of our customer care team will investigate and get back to you as soon as possible.

Thank you for your patience, and we apologise again for any inconvenience caused.