Free Carpet + Vinyl Delivery Anywhere in UK Mainland* on Orders £299+
Order with our standard delivery for carpet and vinyl flooring and you'll have it delivered in 3-6 working days. We do not ship on weekends or bank holidays. Please be aware that orders for stair runners can take up to 10 working days.
- Standard delivery for orders under £299 is from £19.99 (inc VAT).
Select a Day delivery is available for orders of carpet & vinyl only. Please be aware this service is subject to availability & delivery restrictions, scroll down for more information.
Your delivery cost will depend on:
- The value of your order
- The weight of your order
- The delivery address
Add your items to the basket and proceed to checkout to work out the cost of delivery.
Surcharges on Orders Under 85kg
Zone 1: No Additional Charge
All UK postcodes excluding zones 2, 3, 4, 5
Zone 2: £15 Surcharge
DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA1-19, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24
Zone 3: £30 Surcharge
AB, DD, TR, IV1-3, IV5, IV7-20, IV29-36, KA1-26, KA28-30, KY9, KY10, KY16, PH1-26, PH30-32
Zone 4: £40 Surcharge
IV4, IV6, IV21-25, IV52-54, IV63, PA21-27, PA31-38, PH33-40, PH49
Zone 5: £50 Surcharge
IV26-28, IV40-49, IV51, IV55, IV56, KW1-14, PA28, PA29, PA30, PH41
Laminate, LVT & Engineered Wood Delivery Charges Are as Follows:
Zone 1: £49.99 (FREE on orders £999+)
All UK postcodes excluding zones 2, 3, 4, 5
Zone 2: £64.99 (£15 on orders £999+)
DG, EC, EH, EX23, EX31, EX33, EX34, EX35, EX39, FK, G, KY, LL35-55, LL57-78, ML, NE66-71, PA, PL, TD, TQ, W1, WC, SA34, SA41-47, SA61-73, SY23, SY24
Zone 3: £79.99 (£30 on orders £999+)
AB, DD, TR, IV1-3, IV5, IV7-20, IV29-36, KA1-26, KA28-30, KY9, KY10, KY16, PH1-26, PH30-32
Zone 4: £89.99 (£40 on orders £999+)
IV4, IV6, IV21-25, IV52-54, IV63, PA21-27, PA31-38, PH33-40, PH49
Zone 5: £99.99 (£50 on orders £999+)
IV26-28, IV40-49, IV51, IV55, IV56, KW1-14, PA28, PA29, PA30, PH41
We CANNOT Deliver to the Following Postcodes:
BT, JE, IM, KA27, GY101, GY11, GY12, GY24, GY35, GY46, GY57, GY68, GY79, GY80, GY93, HS, KW15-17, PA23, PA41-49, PA60-78, PH42-44, PO30-41, TR21-25, ZE1-3
Unfortunately, due to the complexity of delivering flooring, we cannot service all areas. If your order has items weighing more than 85kg individually and your postcode is in a location we cannot deliver to, the website will not allow you to complete your purchase. However, if there is an alternative postcode you can receive delivery from, please get in touch.
Important Delivery Information
• After placing your order, you will receive a confirmation email containing your order number, which you should use as a reference in any correspondence.
• Please ensure when placing your order that you provide a mobile number and email address. Failure to provide correct information will prevent us from providing information regarding your order.
• Delivery times for orders are between 8am - 8pm. In rare instances, the courier may offer you a timeslot between 6am - 8am, or 8pm - 10pm. If you choose not to accept, the courier will arrange an alternative timeslot in the following days.
• Our driver will call ahead of delivery to ensure someone is at the property to receive the goods. If the call is not accepted, delivery will not be attempted, and a re-delivery charge will be applicable. Re-delivery charges are individually calculated based on factors such as delivery address and order weight.
• We provide a kerbside delivery service unless stated otherwise. It is important that someone is at the property at the time of delivery in order to accept the goods. Any access issues that may prevent delivery must be reported immediately.
• Depending on the size of the order, the driver may also need some assistance (typically for large cuts over 70kg).
• Larger loads may have a surplus charge added. We’ll let you know if this applies to your order when contacting you regarding your delivery.
• If you need to change your delivery date after it has been confirmed, please let us know as soon as possible. Any requested delivery changes within 72 hours of the assigned delivery date may incur a small charge.
• If you live in an apartment block where lift access is not possible, or if your order will not fit in a lift, our delivery drivers will climb a maximum of two flights of stairs towards your property, subject to access issues
It is important that you do not arrange a fitter before you receive the items in case there are any complications on the delivery day.
Express Select A Day Delivery
We are excited to offer our Select a Day Delivery service for a more convenient delivery experience. Please read the important details below to ensure you fully understand how the service works.
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Delivery of Accessories: If your order includes accessories along with flooring, all items will be delivered together on the selected delivery day.
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Subject to Availability: Select a Day Delivery is subject to availability in your area.
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Price Information: The price for Select a Day Delivery is dependent on the items in your order and the delivery postcode. You can view the exact delivery price and available dates at checkout, or you can contact our sales team for assistance.
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Eligibility: Please note that not all postcodes are eligible for Select a Day Delivery. If your postcode is eligible, it will be displayed at checkout.
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Tracking Information: Once your order has been processed and handed over to our delivery partner, SGK, you will receive a tracking number from them via email. Typically, this tracking number will be available prior to the day of your delivery.
- Access: Where access is possible, our delivery drivers may deliver your goods to your room of choice. Where access is not possible, they will provide a kerbside delivery service. It is important that someone is at property at the time of delivery to accept the goods. Any access issues that may prevent delivery must be reported immediately. The decision of room delivery is solely at the discretion of the delivery drivers and we are not able to influence this.
- Apartment Delivery: If you live in an apartment block where lift access is not possible, or if your order will not fit in a lift, our delivery drivers will climb a maximum of two flights of stairs towards your property, subject to access issues.
- Product Safety: Under no circumstances will the drivers bend any goods, or take the goods through your property.
- Large Orders: For any cuts 24sqm or above, the delivery drivers will require assistance to deliver the goods.
Additional Order Verification
In rare instances, if:
A.) Our system flags an order as potentially fraudulent
B.) The shipping address is different to the billing address
We will email you to ask for proof of address and identification. The delivery times stated above will apply from the time we have received the requested information.
Online Carpet and Vinyl Flooring with Carpet Warehouse
At Carpet Warehouse, we offer not just the best quality carpet and vinyl flooring products on the market, but also an efficient and effective delivery service to get your order to you as fast as possible.
Our aim is to ensure your order reaches you in perfect condition. If you feel that your product isn’t perfect upon arrival, or if you’re unhappy with any part of the delivery, please let us know right away.
