

Engineered Wood Flooring
Engineered Wood Flooring
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Frequently Asked Questions
What is Engineered Wood Flooring?
Engineered wood flooring is a type of real wood flooring made from multiple layers. It has a top layer of natural hardwood (like oak or walnut), bonded to supportive layers of plywood or HDF beneath. This construction gives it the look and feel of solid wood, with added stability and resistance to changes in temperature and humidity.
How Do You Clean Engineered Wood Floors?
To clean engineered wood flooring, start by regularly sweeping or vacuuming with a soft brush attachment to remove dust and dirt. For a deeper clean, use a damp (not soaking) microfiber mop along with a pH-neutral wood floor cleaner that's suitable for engineered surfaces. It’s important to avoid excess water, steam cleaners, and harsh chemicals, as these can damage the floor’s finish and seep into the core layers. Spills should be wiped up immediately to prevent staining or moisture issues. Using doormats at entrances and keeping furniture legs protected with felt pads will also help maintain the appearance of your floor over time. With proper care, engineered wood floors remain durable and beautiful for many years.
Is Engineered Wood Flooring Better Than Solid Wood?
Engineered wood flooring offers several advantages over solid wood flooring. It is more dimensionally stable, meaning it won’t warp or swell as easily with moisture or temperature changes. This makes it a better choice for areas like kitchens, conservatories, or rooms with underfloor heating. It still features a real wood surface, so you get the same natural beauty with added practicality.
Can Engineered Wood Flooring Be Used With Underfloor Heating?
Yes, engineered wood flooring is compatible with underfloor heating. Thanks to its layered construction, it can handle heat changes without warping, unlike traditional solid wood flooring. Always check the manufacturer’s guidelines to ensure suitability and install it correctly for best performance.
How Long Does Engineered Wood Flooring Last?
When properly installed and maintained, engineered wood flooring can last 20–30 years or more. The lifespan depends on the thickness of the top wood layer (known as the wear layer), how often it's refinished, and how well it’s cared for. Thicker wear layers (4mm+) allow for sanding and refinishing to extend the floor’s life.
Is Engineered Wood Flooring Real Wood?
Yes, engineered wood flooring is made with real wood. The top layer is genuine hardwood, giving it the same natural appearance and texture as solid wood. The difference lies beneath, where layers of plywood or other materials provide strength and stability.
Can Engineered Wood Flooring Be Refinished?
Yes, engineered wood floors can be sanded and refinished, but the number of times depends on the thickness of the top hardwood layer. Products with thicker wear layers (3mm–6mm) can be refinished multiple times, helping prolong their lifespan and refresh their appearance.
Is Engineered Wood Flooring Waterproof?
While engineered wood flooring is more moisture-resistant than solid wood, it is not completely waterproof. Spills should be cleaned up promptly to avoid damage. For high-moisture areas like bathrooms, consider waterproof flooring options like our LVT range.
Do You Provide Engineered Wood Flooring Installation?
Carpet Warehouse is an online-only retailer, allowing us to keep our prices competitive by not offering installation services ourselves. To support your fitting needs, we’ve partnered with MyBuilder – a trusted platform for finding experienced local flooring professionals. Simply visit our carpet and flooring fitting page to connect with reliable experts who can install your engineered wood flooring with precision and care.
Can I Place an Order by Phone?
Yes, you can! If you'd rather place your order with the help of a real person, our helpful team is just a phone call away. Give us a ring on 0330 175 5667, Monday to Friday between 9am and 5pm, and we’ll walk you through the process to make ordering your engineered wood flooring simple and stress-free.
Is It Safe to Submit My Payment Details Online?
Yes, shopping with us is completely secure. All payments are processed through Shopify Payments (Shop Pay), which uses advanced encryption to safeguard your personal information and ensure every transaction is protected.
Can I Order Engineered Wood Flooring Samples Before Buying?
Absolutely! We know how important it is to see and feel your flooring before you decide. That’s why we offer a free sample service, allowing you to order up to four engineered wood samples delivered straight to your door. Head over to our samples page to choose your favourites and order today.
What Payment Methods Can I Use for Engineered Wood Flooring?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also choose to pay securely via direct bank transfer using Superpayments.
If you’d like more flexibility, we offer finance options at checkout through Klarna and Payl8r, so you can spread the cost of your engineered wood flooring in a way that suits you.
Can I Spread the Cost of My Engineered Wood Flooring?
Yes, we offer flexible finance options to help make your engineered wood flooring more affordable. You can choose Klarna to split the cost into three interest-free monthly payments, or go with Payl8r for a variety of repayment plans with different terms and interest rates. Both options include a quick soft credit check at checkout, making approval fast and straightforward.
Can I Choose a Specific Delivery Date?
Once you place your order, Carpet Warehouse will send you an estimated 3-day delivery window by email.
When your engineered wood flooring is with the courier, they’ll reach out via email or SMS to confirm the exact delivery date and time. You’ll have the option to accept or decline the proposed slot. If you decline, they’ll provide another available delivery time as soon as possible.
Can I Change My Delivery Address After Ordering?
Yes, you can update your delivery address or other order details by getting in touch with us as soon as possible. The earlier you let us know, the more likely we can adjust your order before it’s dispatched.
When Will My Order Be Delivered?
Delivery times vary based on the product and your location. For precise estimates and more information, please visit our Delivery Information page.
Do You Charge for Delivery?
Yes, a standard delivery fee of £19.99 (including VAT) applies to orders under £499. Additional fees might apply depending on your location or the type of order. For full details on delivery costs, please check our Delivery Information page.
Can I Collect My Order In Person?
While we primarily operate online, you can arrange to collect your engineered wood flooring order directly from our warehouse. Just contact our team to schedule a convenient pickup time.
Can My Order Be Delivered If No One Is Home?
We can leave your engineered wood flooring delivery unattended only if you’ve given prior permission. Please note that once left without someone present, we cannot accept liability for any loss or damage. If you’d prefer delivery when someone is home, contact us early, and we’ll do our best to accommodate your request.
Who Do I Contact If I Have Issues with My Order?
At Carpet Warehouse, your satisfaction is our top priority. If you have any problems or questions regarding your engineered wood flooring order, please contact our support team right away. We’re ready to assist and resolve any concerns quickly.
Can I Return My Order?
If your engineered wood flooring isn’t what you expected, you’re welcome to return it to us. For full details on how to proceed with a return, please visit our Returns page.